Franchises for sale that share knowledge among franchisees
David Bell | CEO | Kwik Kopy
When considering franchises for sale one of the key elements to evaluate is the level of support offered by the franchises. Kwik Kopy has been one of the highest rated franchises in the topfranchise.com.au awards since they began, both in terms of overall rating, and the level of support they offer. One area where Kwik Kopy has excelled, is in harnessing digital technologies to provide an online support network. In this article David Bell, the CEO of Kwik Kopy, gives us an insight into this network and encourages you to think about what online platforms should be used within any franchises for sale you are considering..
Over the last two years Kwik Kopy has implemented a new internal communications strategy including the use of sales and marketing portals with online dashboards to share the expert knowledge of our staff.
Our online dashboard acts as a central hub for the insights of our franchisees and our management team. A new franchisee who has recently bought any of our Kwik Kopy franchises for sale will find the answer to nearly any question they have sitting at their fingertips, and if they cannot find it there is a wealth of experience from our expert support staff on hand.
Remember technology is just an enabler, when looking at franchises for sale, ask the franchise you are looking at what the core immediate purposes are of their online communications platform. This will help you to understand how focused the organisation is in delivering on their vision for the franchise and its culture.
When we developed our online sales and marketing portal one of our key aims was to make it even easier for our franchisees to understand what was driving success in the network and foster communication between franchisees so they could help each other out.
Our online dashboard goes beyond numbers and Key Performance Indicators, allowing for the sharing of sales tips, success stories among Kwik Kopy franchisees and even running sales competitions with prizes such as tickets to sporting events. When potential franchisees are considering different types of franchises for sale, this level of support through an intranet they can access 24/7 at a time that is convenient to them is one of our strengths and it gives our franchisees more support than was ever possible just five to ten years ago.
"Remember technology is just an enabler, when looking at franchises for sale, ask the franchise you are looking at what the core immediate purposes are of their online communications platform. This will help you to understand how focused the organisation is in delivering on their vision for the franchise and its culture."
In reviewing franchises for sale ask the franchises you are looking at how they share expertise and knowledge across their business, and how active their senior executive team are in sharing their knowledge on the intranet.
At Kwik Kopy our support and management teams across Australia have high levels of knowledge in areas such finance, business process, information technology and marketing. In the past the limitations of technology meant sharing their individual expertise was restricted to just one geographic area at a time. Now with our online dashboard this experience can be shared across Australia, answering questions and providing support to franchisees they may have only seen at regional roadshows or national conferences.
By effective collaboration through online platforms with franchisees Kwik Kopy has seen a significant lift in franchisee satisfaction levels. By sharing expertise and keeping key elements of running a successful franchise at top of mind, our franchisees are more successful than ever.
Best of luck in your search for a franchise opportunity that suits you and when considering the different franchises for sale remember it is not just about having an intranet, it is whether that intranet will be relevant and help to focus you on the most important areas of your business.