Privacy Policy
10 THOUSAND FEET, the company behind the topfranchise.com.au website, has created this privacy statement in order to demonstrate our firm commitment to privacy in the spirit of the 2012 Privacy Act (Australian Commonwealth Government).
The following discloses our information gathering and dissemination practices for this web site and surveys we conduct.
In relation to this website:
We use your IP address to help diagnose problems with our server, and to administer our web site.
Our site’s ‘contact us’ form requires users to give us contact information (like their name and email address). The customer’s contact information is only used to contact the visitor when necessary.
The personal information we collect from you via the contact us form on our website, can be accessed by you on request.
This site contains links to other sites. 10 THOUSAND FEET is not responsible for the privacy practices or the content of such web sites.
Our site uses forms for customers to request information, products, and services. We collect visitor’s contact information (like their email address). Contact information from our form is used to send requested information to our customers.
Any information collected from the visitor is only used by 10 THOUSAND FEET for the purpose described in this privacy policy. We never sell, rent or otherwise disclose this information to unrelated third parties.
We use online advertising to keep you aware of updates on the Topfranchise website and what we're up to and to help you explore franchise opportunities. You may see banners and ads when you are on other websites and apps such as Social Media. We manage this through a variety of digital networks and ad exchanges. These ads may be based on your previous use of Topfranchise (for example the content you read on Topfranchise).
In relation to 10 THOUSAND FEET Surveys:
10 THOUSAND FEET conducts email, phone and face to face surveys. If you have participated in a survey, the purpose of the survey and use of the information you supply are clearly stated in relation to each individual survey at the time.
The personal information we collect from you via the survey is either deleted after we complete the survey or stored for future analysis purposes and/or only passed on to the specific Client commissioning the survey if you have clearly given your consent. If the information you supply is stored by 10 THOUSAND FEET, you can access it on request.
General information:
All data that is stored is stored on servers located in Australia.
To request personal information we collect from you or if you have any concerns about a possible breach of privacy please contact us on the email address below or call us on (61) 2 8080 7544 or e-mail: info@10thousandfeet.com.
Disclaimer
topfranchise.com.au is a free service for visitors to the website. The rankings on topfranchise.com.au are compiled after conducting franchisee satisfaction surveys of franchisees. Franchisors pay a subscription fee to have their franchisees surveyed. Rankings are then compiled utilising franchisees ratings of their franchise system. Banner adverts and display adverts are separate to the rankings and are paid for on a subscription basis by franchisors.
Every effort has been made to ensure that the information and insights contained on topfranchise.com.au including all results, data, comments and questions are free from error or omission. No responsibility can be accepted by 10 THOUSAND FEET or anyone involved in creating content for topfranchise.com.au or surveys, including all results, data, comments and questions for any claim which may arise from a person acting on the information and insights contained herein. The topfranchise.com.au website, including all results, data, comments and questions contained herein are the Intellectual Property of 10 THOUSAND FEET. © Copyright 2016. topfranchise.com.au is provided for information only and you should make all enquires and seek advice from your various financial, legal and planning advisers
1. Decide AWARD CATEGORIES to enter
OVERALL TOP FRANCHISE OF THE YEAR
This category offers franchisors the opportunity to be recognised for strong performance across all categories based on performance ratings by their franchisees. The Top Franchisor of the Year award is open to all franchisors and will be presented to the overall winner.
To enter the overall awards franchisors have to participate in all the award categories covering Marketing, Brand, Passion, Support, Lifestyle and Innovation as well as the supplementary category of Finance.
SIX CATEGORY-SPECIFIC TOP FRANCHISOR OF THE YEAR AWARDS
The category specific awards offer franchisors the opportunity to be recognised for excellence and performance among any number of the categories they wish to participate in. The six award categories include:
- Marketing
- Branding
- Passion for product, customer and organisation
- Support / Operational systems/ Company Culture
- Lifestyle
- Innovation
2. Online survey emailed by us to all franchisees
All franchisees currently registered as franchisees by a franchisor will be contacted by 10 THOUSAND FEET via an email to invite participation in a secure online survey.
10 THOUSAND FEET ensures stringent survey security protections are in place so each franchisee will only be able to respond to the survey once. We make your life easy sending out the survey on your behalf and sending reminders to those who have not completed the survey to ensure a good representation of franchisees complete the survey.
Franchisees will then need to spend minimal time responding to the survey.
- Each category has a set number of questions asked on a scale of 1 to 5 to determine satisfaction
- Entering just one category will take approx. 1-3 minutes to complete dependent on the category (e.g. Marketing covers 5 questions and takes 1 minute to complete)
- Entry to all categories on average takes up to 7 minutes to complete
- Entire survey consists of 43 questions
3. Award winner recognition & advice to take franchisee satisfaction to the next level
All participants in the awards are provided with full reporting and insights along with best practice tips and franchise industry benchmarking to evaluate performance within subscribed category.
Senior consultants from 10 THOUSAND FEET with extensive knowledge across franchise and customer satisfaction studies provide and share their first-hand experience on how you can take franchisee satisfaction to the next level.
Top 10 Award winners also receive the following;
- Top 10 performers featured on topfranchise website for 12 months
- Opportunity to write expert articles and gain exposure on the topfranchise website
- Top 10 performers carry endorsement 'Top 10 Franchise' badge to showcase on website, email footers and marketing
- Trophy awarded to winners in each category and overall winner
- If you make the overall top 10, included in topfranchise's extensive Public Relations campaign for the period
4. Entry Criteria
All Australian franchisors with a minimum of a 15 franchisee network are invited to enter the topfranchise awards.
Minimum franchisee participation rates must be met to enter the awards:
- Franchisors with 15-19 franchisees require a minimum participation rate of 70% of all franchises
- Franchisors with 20-49 franchisees require a minimum of 50% participation
- Franchisors with 50-99 franchisees require a minimum of 40% participation
- Franchisors with 100 plus franchisees require a minimum 30% participation
Franchisors cannot be selective as to who receives the email, all current franchisees in the network must be sent an email invitation
Franchisees responses will be completely confidential, unless they indicate clearly by leaving their name that they wish certain information to be passed to the franchisor.
The email invitation to participate is approved by 10 THOUSAND FEET to ensure the email encourages honest and open feedback from franchisees
OUR UNDERTAKING
10 THOUSAND FEET will ensure confidentiality and data protection of all franchisor, franchisee, client and personal records as per the Australian Marketing Research Privacy principles and guidelines
QUALITY AND ACCREDITATIONS
10 THOUSAND FEET is accredited in Australia to ISO 20252, the International Standard for Market, Opinion and Social Research. Our Quality Assurance procedures ensure that all our systems undergo strict quality control processes to ensure best practice research is delivered. It also ensures that our obligations under the Privacy Act, as well as other statutory requirements are adhered to.
