Business Services (Parcel, Freight and Logistics)

PACK & SEND is a dynamic franchise business equipped to provide 5-star solutions to the parcel, freight and logistics markets. Celebrating 30 years of being Australia's leading Freight Reseller.

We are a network of entrepreneurial franchise partners providing award-winning services to the high-growth parcel, freight, logistics and eCommerce fulfillment markets. We have a broad customer profile ranging from SMEs, retail customers, e-tailers, start-ups, government agencies, and corporate executives. 

topfranchise Award Highlights

#9 franchise Overall on
#9 franchise in Passion on
#10 franchise in Marketing on
#10 franchise in Brand on
Business Services (Parcel, Freight and Logistics)
Business Established
Units / Locations
FCA Member
Multi-Unit Ownership Allowed
Agreement Terms
10 years (plus 10 year option)
Royalty Fee
Average Set up Time
4 to 6 months
Ratio of Support Staff per Franchisee
Last Surveyed
Participation Rate

Initial Investment

From $250,000 ex GST


PACK & SEND provides 4 weeks of comprehensive initial training. 2 weeks theory induction training program hosted by PACK & SEND THQ. Learn everything from strategy to technology (includes 1 week face to face training at THQ, 1 week 'hands-on' practical training in a Service Centre, 1 week of on-site training in your own Service Centre PACK & SEND's network of experts, Operations Manual, meetings, workshops, improvement programs, webinars & National Conference are an integral part of ongoing training & knowledge sharing.

Marketing Support

2.5% plus LAM costs


Global Franchise Awards Regional Champion 'Asia Pacific' 2023, 5 Star Rated Franchise System 2022,, Award Best Courier 2019, 2020-2021, 2022

Business Model

PACK & SEND's 'no limits' business model enables our franchise partners to generate revenue through active and residual income streams. As a PACK & SEND franchise partner you are fully equipped with the systems, training, resources network, technology, and expertise to exploit the accelerated growth in the shipping industry.

Demand for our services is so strong PACK & SEND is providing franchise partners who open a new Service Centre in a new territory the peace of mind of a guaranteed number of customer leads valued at over $100,000 (T&C's apply).

Main Cost

COGS, rent & labour

Main Products or Services

Shipping services (parcels and freight), eCommerce & order fulfilment solutions, Specialised packaging services

Future Plans

PACK & SEND is part of the $12 billion+ logistics industry and is targeting to have 150 service centres by 2025 to keep up with the demand for our services.  Our long-term ambition is over 300 service centres across Metro and Regional Australia. We are developing a new concept: a Business Sales Service Centre model in 2024, which is designed to build and generate additional sales, with the operational aspects managed by existing service centres. These smaller footprint locations will enable our network to service the growing demand, whilst retaining the asset light focus of the business.